Shipping policy
SHIPPING POLICY
Thank you for shopping with Hollora ✨
ORDER PROCESSING
Processing times may vary depending on the product, fulfillment location and seasonal demand.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information whenever available.
US SHIPPING & DELIVERY
Estimated delivery time within the United States is approximately 7–10 business days after your order has been shipped.
Delivery times are estimates and may vary depending on the product, fulfillment location, carrier delays, holidays, weather conditions or other circumstances outside our reasonable control.
During high-demand seasonal periods such as Halloween, Black Friday and Christmas, delivery may occasionally take longer.
SHIPPING RATES — UNITED STATES
Orders under $39.95:
$4.95 standard shipping
Orders of $39.95 or more:
FREE standard shipping
The applicable shipping rate will be displayed at checkout before payment.
TRACKING YOUR ORDER
Once tracking information becomes available, it will be sent to the email address used when placing your order.
Please note that carrier tracking systems may take some time to begin displaying updates after a package has been dispatched.
MULTIPLE PACKAGES
Items within the same order may sometimes be fulfilled or shipped separately.
If this happens, your order may arrive in more than one package and you may receive separate tracking information for each shipment.
This does not mean that any part of your order is missing.
SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible at:
info@shophollora.com
We will do our best to assist you, but we cannot guarantee that an address can be changed once fulfillment has started or the order has been shipped.
DELAYS
Carrier delays, severe weather, holidays, customs procedures and other circumstances outside our reasonable control may occasionally affect delivery times.
If your order appears significantly delayed beyond the estimated delivery window, please contact us at:
info@shophollora.com
Please include your order number so we can review the shipment.
LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, you receive an incorrect item, or your shipment appears to have been lost in transit, please contact us at:
info@shophollora.com
Please include your order number and, where applicable, clear photographs of the product and packaging.
We will review the issue and assist you with the appropriate next steps in accordance with our Return & Refund Policy and applicable consumer law.
CONTACT US
For any shipping-related questions, contact us at:
info@shophollora.com
Hollora
Seasonal Magic ✨