Privacy policy
PRIVACY POLICY
Last updated: September 9, 2026
Hollora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Hollora is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit, use, make a purchase through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live and applicable law, we may collect or process:
• Contact information, including your name, billing address, shipping address, phone number and email address.
• Payment and transaction information, including payment method, payment confirmation, transaction details and other payment-related information. Payment information may be processed directly by Shopify and third-party payment providers.
• Account information, including login information, preferences and account settings where customer accounts are available.
• Order and shopping information, including products you view, add to cart, purchase, return, exchange or cancel.
• Communications with us, including information you provide when contacting customer support.
• Device and technical information, including your browser, device, network connection, IP address and similar identifiers.
• Usage information, including how you browse, interact with and use our website and Services.
We may also generate inferences based on these types of information where permitted by applicable law.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, contact us or otherwise provide information to us.
• Automatically through the Services, including through cookies, pixels and similar technologies.
• From Shopify and service providers that help us operate the store.
• From advertising, analytics, fulfillment, shipping and other business partners where permitted by law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing and improving the Services
We use personal information to:
• Process payments and orders
• Fulfill and ship purchases
• Process returns, refunds and exchanges
• Provide customer service
• Maintain customer accounts
• Remember preferences
• Improve our website, products and shopping experience
• Recommend products that may be relevant to you
Marketing and advertising
Where permitted by law, we may use personal information to:
• Send marketing and promotional emails
• Show relevant advertising
• Measure advertising performance
• Personalize marketing based on your interactions with our store
You may unsubscribe from promotional email communications at any time using the unsubscribe link included in the message.
Security and fraud prevention
We may process personal information to:
• Detect and prevent fraud
• Protect our customers and store
• Investigate suspicious or unauthorized activity
• Secure our website and Services
Communicating with you
We may use your information to:
• Answer questions
• Provide customer support
• Send order and shipping updates
• Resolve issues relating to orders or payments
Legal obligations
We may use or retain personal information when necessary to:
• Comply with applicable laws
• Respond to lawful government or regulatory requests
• Resolve disputes
• Establish, exercise or defend legal claims
• Enforce our Terms and policies
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business, including:
• Shopify, which hosts and powers our online store
• Payment processors
• Fulfillment and dropshipping providers
• Shipping and logistics providers
• Customer service providers
• Cloud hosting and technology providers
• Analytics and advertising providers
• Professional advisers where necessary
• Government authorities or law enforcement when legally required
We may also disclose information in connection with a corporate transaction, restructuring, merger, acquisition or sale of business assets.
5. SHOPIFY
Our store is hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide, secure, improve and operate Shopify services.
Information submitted through our store may be transmitted to Shopify and to third parties located outside your country of residence.
Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may also use information about interactions with our store together with information from interactions with other Shopify merchants to provide enhanced features such as improved personalization, fraud prevention, analytics and advertising services.
For additional information about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy and Privacy Portal.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand site usage, improve performance and, where permitted, provide advertising and personalization.
Where required by applicable law, non-essential cookies and tracking technologies will be used only after obtaining appropriate consent.
You may manage your privacy and cookie preferences through the controls made available on our website.
7. DATA SHARING AND TARGETED ADVERTISING OPT-OUT
Depending on where you live, applicable privacy laws may give you the right to opt out of certain uses or disclosures of personal information for targeted advertising, sale or sharing.
Where applicable, you may exercise these rights through the data-sharing opt-out functionality provided through our store or by contacting us.
The store may also recognize Global Privacy Control signals where required by applicable law.
8. THIRD-PARTY WEBSITES
Our Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy, security, accuracy or practices of third-party websites. We recommend reviewing the privacy policies of any third-party service you choose to use.
9. CHILDREN’S PRIVACY
Our Services are not intended for children under the age at which they may independently consent to the processing of personal information in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.
10. SECURITY AND RETENTION
We use reasonable administrative, technical and organizational measures designed to protect personal information.
However, no security system or method of transmission over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for purposes including:
• Fulfilling orders
• Maintaining business records
• Providing customer service
• Meeting tax, accounting and legal obligations
• Resolving disputes
• Enforcing agreements
11. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information, which can include:
• Right of access
• Right to correction
• Right to deletion
• Right to data portability
• Right to object to certain processing
• Right to restrict certain processing
• Right to withdraw consent where processing is based on consent
• Right to opt out of certain targeted advertising, sale or sharing of personal information
These rights may be subject to exceptions and limitations under applicable law.
We may need to verify your identity before processing a privacy request.
To exercise your rights, contact us at:
info@shophollora.com
12. EEA / EU AND UK RESIDENTS
If you reside in the European Economic Area, European Union or United Kingdom, applicable law may provide additional rights relating to your personal information.
Depending on the circumstances, we may process personal information on the basis of:
• Performance of a contract, such as processing and fulfilling your order
• Compliance with legal obligations
• Our legitimate interests, such as protecting the store, preventing fraud and improving our Services
• Your consent, where consent is required, including certain marketing or advertising activities
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.
13. INTERNATIONAL DATA TRANSFERS
Your personal information may be processed or stored in countries outside the country where you live.
Where required by applicable law, transfers of personal information outside the European Economic Area or United Kingdom will rely on legally recognized safeguards, such as adequacy decisions, Standard Contractual Clauses or other approved transfer mechanisms.
14. COMPLAINTS
If you have concerns about how we process your personal information, please contact us first at:
info@shophollora.com
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal obligations or regulatory requirements.
When we update this policy, we will revise the “Last updated” date above and provide additional notice where required by applicable law.
16. CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, contact us at:
info@shophollora.com
Hollora
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