Refund policy
RETURN & REFUND POLICY
We hope you love your Hollora order ✨
If there is an issue with your purchase, please contact us and we will do our best to help.
RETURNS — UNITED STATES
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original condition and, where applicable, in its original packaging.
To request a return, contact us at:
Please include your order number and the reason for your return.
Do not send items back before contacting us. We will confirm whether your return is eligible and provide return instructions, including where to send the item.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the item and packaging.
We will review the issue and arrange an appropriate solution in accordance with applicable consumer law. You will not be charged return shipping for damaged, defective or incorrect items.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
- Items that have been used or damaged after delivery
- Items outside the applicable return period
- Personalized or custom-made items, where applicable
- Items that are otherwise exempt from return under applicable law
REFUNDS
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process the refund.
RETURN SHIPPING
For change-of-mind returns, return shipping costs are the responsibility of the customer where permitted by applicable law.
For damaged, defective or incorrect items, we cover the cost of return where a return is required.
Please always contact us before returning anything so that we can provide the correct return instructions and address for your order.
CANCELLATIONS
If you would like to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has entered processing or has already shipped.
EU / EEA CUSTOMERS — STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
This statutory right is separate from any voluntary return policy we may offer in other markets.
To exercise this right, you may contact us at:
or use any electronic withdrawal function made available through our store.
Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning goods when exercising the right of withdrawal.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
CONTACT US
If you have any questions about returns or refunds, contact us at:
Hollora
Seasonal Magic ✨