FAQs

When will my order ship?

Orders are processed before being shipped. Processing times can vary depending on the product, fulfillment location and seasonal demand. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information whenever available.

How long does delivery take?

Estimated delivery within the United States is approximately 7–10 business days after your order has shipped. Delivery times are estimates and may vary due to carrier delays, holidays, weather or other circumstances outside our reasonable control.

How can I track my order?

Use the tracking link in your shipping confirmation email, or visit our Track Order page. You can also sign in to your Hollora account to view your order status.

Can I change or cancel my order?

Contact us at info@shophollora.com as soon as possible. We cannot guarantee changes or cancellation once an order has entered processing or has shipped.

What if my item arrives damaged or incorrect?

Contact us at info@shophollora.com with your order number and clear photos of the item and packaging. We’ll review the issue and help with the appropriate next steps.

Do you accept returns?

Yes, subject to the eligibility conditions in our Return & Refund Policy. Please review that policy for full details.

How can I contact Hollora?

Email us at info@shophollora.com.